Return, Refund & Cancellation Policy

1Scope & Nature of Products Sold

CSCWALE specializes in engineering desktop software applications, utility automation tools, and browser extensions built for Indian CSC (Common Service Center), Cyber Cafe, and Jan Seva Kendra operators. Our catalog includes:

• PVC Cropper Studio Pro: Automated PDF ID card cropping and direct Epson hardware tray printing software.
• eDistrict Engine & Exposer Suites: High-speed certificate form filling, database search, and batch printing automation tools.
• Digital Utility Tools: Photo resizers, bill generators, and offline utilities.

Electronic Delivery: All licenses and digital activation keys are delivered electronically via instant web confirmation, SMS/WhatsApp notification, or registered email. No physical CD/DVD media is shipped.

2Free Pre-Purchase Evaluation (Try Before You Buy)

To eliminate any risk or confusion, CSCWALE provides an official Free Evaluation Trial for our flagship software tools (including a 30-Card Free Trial for PVC Cropper Studio Pro).

We actively encourage all customers to download and test the trial version on their personal computer before purchasing a commercial license key. This ensures:

• Confirmation of hardware and operating system compatibility (Windows 10 / Windows 11, 64-bit).
• Live testing with your printer hardware (e.g. Epson L8050, L805, L850 PVC Tray or A4 sheets).
• Verification of output quality (milimeter-precise margins and 600 DPI resolution) with your official government PDFs (Aadhaar, PAN, Ayushman, Voter ID).

37-Day Money-Back Guarantee (Refund Eligibility)

Even after purchasing a license key, you are protected by our 7-Day Money-Back Guarantee. You are entitled to a 100% full refund under any of the following valid circumstances:

4Non-Refundable Circumstances

Because software licenses are intangible irrevocable digital goods once activated, refunds cannot be granted in the following scenarios:

• Change of Mind After Activation: If the software license has been successfully activated on your PC, verified working, and used beyond the evaluation period without any technical defect.
• Unsupported Hardware or Operating System: Attempting to run the software on unsupported platforms (e.g. Apple macOS, iOS, Android, Chromebook, Linux, or 32-bit Windows XP) where system specifications clearly stated Windows 10/11 64-bit prior to purchase.
• Expired Timeframe: Refund requests submitted after 7 calendar days from the original transaction timestamp.
• Third-Party Portal Shutdowns: If a government or third-party web portal temporarily changes its CAPTCHA, layout, or goes into server maintenance outside of software control (we provide free continuous updates, but downtime of third-party external government servers does not constitute a defect in software engineering).

5Order Cancellation Policy

Customers may cancel an order under the following terms:

• Pre-Activation Cancellation: If you placed an order but have not yet registered or activated the license key on your hardware, you can request an instant cancellation within 24 hours of purchase for a 100% refund.
• Subscription / Annual Renewals: For annual licenses (such as PVC Cropper Studio Pro at ₹599/Year), your access remains active for the full 365 days. You can opt out of any future renewals at any time by notifying our support desk. No unexpected automatic recurring charges will ever be debited without your express manual authorization.

6Restocking Fees & Refund Timelines

7How to Initiate a Return or Refund Request

Initiating a refund request is straightforward and hassle-free:

1. Contact Support: Reach out to our customer support team via WhatsApp at +91 9452657508 or email support@cscwale.com.
2. Provide Order Details: Share your Order Number (e.g. from your invoice or WhatsApp confirmation), registered mobile number, and a brief description/screenshot of the issue.
3. Technical Verification: Our technician will assess the request and, if you wish, connect via AnyDesk remote assistance to troubleshoot or resolve the issue.
4. Instant Credit Initiation: If the issue is unresolvable or meets refund eligibility, the license key is deactivated on our server, and our finance desk initiates the refund within 24 business hours. You will receive a bank transaction reference number (ARN / UTR).